How long does it take to receive my order?
As each of our creations is meticulously handcrafted with love and care, we kindly ask for a processing time of up to 7 business days. Once your order is prepared, we will dispatch it with the utmost attention to detail, ensuring that your unique piece embarks on its journey to you promptly.
Can I customize my order?
Indeed, we revel in the opportunity to collaborate with you on custom orders. Should you desire a personalized touch or a bespoke design, we invite you to reach out to us. Together, we shall weave your vision into a tangible work of art, though please note that such creations may require additional time to perfect.
What should I do if my item arrives damaged?
In the rare event that your cherished piece arrives in a less-than-perfect state, we urge you to contact us within 48 hours of receipt. Kindly provide clear photographs of the damaged item, and we shall endeavor to resolve the matter swiftly, ensuring that your experience remains as delightful as our creations.
Are returns or exchanges accepted?
Due to the unique and handcrafted nature of our products, we regret to inform you that all sales are final. We do not accept returns or exchanges unless an item arrives damaged or defective. Your understanding of this policy is greatly appreciated, as it allows us to maintain the integrity and exclusivity of our offerings.
How should I care for my handmade items?
To preserve the beauty and longevity of your exquisite creations, we recommend gentle care. Avoid exposing your items to direct sunlight, water, or harsh cleaning agents. For decor pieces, a soft cloth will suffice to dust them gently, allowing their charm to endure for years to come.
How can I contact you for further inquiries?
We welcome your inquiries and are eager to assist you. Should you wish to reach out, please feel free to email us at smalltownbrushstrokes.com or call us at 813-763-4543 during our available hours. We are dedicated to ensuring your experience with Small Town Brushstrokes is nothing short of exceptional.
