Shipping policy

Shipping Policy

At Small Town Brushstrokes, we take great care in preparing and shipping your handmade items. Please read our shipping policy for important details about processing and delivery.

Processing Time

Each item is handmade with love and care, so please allow 7-10 business days for us to process and prepare your order. Custom or personalized orders may take additional time to create. You will receive an email confirmation when your order has been processed and is ready for shipment.

Shipping Rates & Methods

We offer several shipping options to suit your needs. Shipping costs are calculated at checkout based on your location and the shipping method you choose.

Available shipping methods may include:

  • Standard Shipping
  • Expedited Shipping

Shipping fees are non-refundable, and customers are responsible for any customs duties, taxes, or fees for international orders.

Shipping Time

Shipping times vary based on your location and the shipping method selected. Estimated delivery times are provided at checkout but are not guaranteed, as they depend on the carrier and potential delays beyond our control.

  • Domestic (U.S.): 5 to 7 business days

Please note that processing times are separate from shipping times, so kindly allow extra time for order preparation.

Order Tracking

Once your order has shipped, you will receive an email with tracking information so you can monitor your package’s journey. Please allow up to 24 hours for tracking updates to appear after the tracking number is sent.

Delivery Issues

Small Town Brushstrokes is not responsible for delays caused by shipping carriers or the postal service. We will do our best to assist you in case of lost or delayed shipments, but we are not liable for any issues once the item is in transit.

If your package is lost, stolen, or delayed, please contact the carrier directly using the tracking information provided. If you need further assistance, don’t hesitate to reach out to us.

Address Accuracy

Please ensure that the shipping address you provide is accurate. Small Town Brushstrokes is not responsible for delays or lost packages due to incorrect address information. If you notice an error in your address, please contact us immediately to update the information before your order ships.

Thank you for shopping with Small Town Brushstrokes! We appreciate your support and strive to deliver your handmade items with care and speed.